Refund policy

This refund policy applies to all customers who have placed orders from Frelovanis. We will address refund requests via email within 1-3 business days, so please ensure you check your email during this time frame (including your spam folder, as the email may end up there). This will help prevent any misunderstandings regarding delays or lack of action on our part. We always strive to protect our customers’ rights and resolve all cases as quickly as possible.

Before submitting a refund request, please ensure you meet the following initial conditions:

· The product must be in its original condition, meaning unused (the packaging does not need to be intact).

· The request is within the allowed time frame, which is 30 days from the date of receipt.

· The product you received has a defect caused by us, such as damage during shipping, poor print quality, or smudged colors.

· We do not accept refunds for issues caused by the customer, such as ordering the wrong size or color.

Please note: We will review and reserve the right to refuse a refund if these initial conditions are not met.

If you meet the above conditions, please follow the steps below to request a refund:

Step 1: Submit your claim via email to AlemanJunior104@gmail.com. The email should include the following:

· Order number

· The email address used to place the order

· Attach images or videos clearly showing the product defect (we will review these before informing you whether the return is accepted)

· Specify whether you are requesting a product exchange or a refund.If you choose a replacement, please specify the product model, color, and size. (There will be no additional charges unless you wish to change the size or color from the original order)

Step 2: After submitting your claim, please wait for our response via email. If the return is accepted, we will either replace the product or process the refund (based on your previous request) once we receive the defective product.

Additional Notes:

· The refund will only cover the value of the product and will not include shipping costs.

· Refunds will be processed, and the amount will be sent back to your original payment method within 3 days.

In case of delayed or missing refunds:

· If you have not received your refund yet, please first check your bank account again.

· Then contact your credit card company; it may take some time before your refund is officially posted.

· If you have completed all of these steps and still have not received your refund, please contact your bank.

· If you have followed all the above steps and still have not received your refund, please contact us at AlemanJunior104@gmail.com.

Contact Us

If you have any further questions, feel free to reach out to us via email at AlemanJunior104@gmail.com